At Baby Mall Online we are committed to serving our customers with the highest quality of soft infant products, service and value. We are constantly striving to improve your onine experience and would love to hear your suggestions on how we can better meet your needs. We invite you to tell us what you like, what you don't like, and your ideas on how we can improve your overall shopping experience.

Please e-mail us at suggestions@babymallonline.com. You can also send mail to the below address:

Baby Mall Online
A Division of BabyVision, Inc.
Attn: Customer Care
30 Firemens Way,
Poughkeepsie, NY 12603

Or call us at 845-473-6780.

www.babymallonline.com

Shipping Info

Baby Mall Online offers shipping within the Continental United States via UPS or USPS, and to Alaska, Hawaii & US Territories via USPS. We also offer rush delivery using 2Day services via FedEx. Please specify any special delivery instructions at checkout in the "Special Instructions" section or e-mail shipping@babymallonline.com. Please note that UPS and FedEx do not deliver to PO Boxes, APO or FPO addresses and so Standard should be selected for these types of addresses.

International Shipping uses FedEx International service, which offers guaranteed delivery, and International customers whose shipping costs are higher than estimated by our system will be contacted with rate estimates to determine whether they would like to continue with their order.

**Please note that international customers should use a credit card that is enrolled with the Verified by Visa or MasterCard SecureCode programs to place orders or use a PayPal account; other methods of payment, or non-enrolled cards, do not provide sufficient verification and validation and will be cancelled.

All in stock items are normally shipped out by the next day after your order is received, but we specify 2 days of processing time to allow for busy periods. Please allow an appropriate amount of time for delivery after shipping based upon the method you select.

If for some reasons one or more of the items you have requested is out of stock, we will refund the cost of the item to you. If an out of stock item comprises a significant percentage of your order, we will contact you first to determine if you would still like to proceed.

Below are our shipping rates:

Standard Shipping

All orders below $50 that ship within the Continental US are charged $4.99 and orders of $50 or more that ship within the Continental US are shipped for free!

Expedited and International Shipping charges are calculated based upon the weight of the order and are best estimates at the time of checkout. Substantially different shipping costs from the estimate will result in us contacting you to make any necessary adjustments.

All orders shipped to an incorrect address or returned to BabyVision store as a result of customer error will be charged a surcharge to cover all shipping costs.

For wholesale inquiries, please visit http://www.babyvision.com/retailpartners.html or e-mail us at sales@babyvision.com.

Sales & Use Tax (for NY residents only)

Baby Mall Online is based in New York and must collect sales tax on the cost of some of our items. We are proud to include sales tax in the purchase price of all taxable items for NY residents. Baby Mall Online will pay the 6 percent sales and use tax to the State, and there will be no additional charge to you.

For more information on New York's sales and use tax, please visit http://www.state.nj.us/treasury/taxation/.

Return Policy

Baby Mall Online is committed to making sure our customers are completely satisfied with their purchase. We gladly offer a 30-Day Return Policy. Customers must request a valid Return Authorization Number (RAN) by e-mailing store_returns@babymallonline.com. Below are our guidelines for all returns:

1. Baby Mall Online can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.

2. All unused, unopened merchandise in original packaging returned within 30 days of receipt with a valid RAN will be credited 100% of purchase price excluding shipping and handling charges.

3. Damaged or incorrect merchandise will be refunded or exchanged at no additional cost.

4. All closeout or seasonal merchandise is final sale and is not returnable.

All returns must be sent via an insured and/or trackable carrier to the below address:

Baby Mall Online
A Division of BabyVision, Inc.
Attn: Returns/RAN ###
30 Firemens Way,
Poughkeepsie, NY 12603

A valid RAN is required for all returns. Not including your RAN may slow down your refund.

All credits will be refunded to the credit card used at the time of purchase. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Baby Mall Online reserves the right to refuse any returns upon final review if all above guidelines have not been met.

Thank you for choosing Baby Mall Online.